Program Administrator

Location: Tucson, AZ
Shifts: OPEN

JOB TITLE: Program Administrator 





Under the direction of Danville Services of Arizona’s LLC (Danville’s) State Director, or designee, the Program Administrator (PA) is responsible for preparing, coordinating, implementing, and ensuring compliance with the State of Arizona’s Division of Developmental Disabilities rules and regulations. This may include instruction in the classroom, online courses and side-by-side training. The PA is responsible for coordinating the region’s training curriculum and implements quality improvement (QI) processes which may include review of program data and responses to allegations or concerns. The PA supervises Staff Development Specialists who are responsible for educating all staff by presenting the approved curriculum. This position promotes exemplary services to people with disabilities by encouraging and supporting all staff to assist those receiving supports to have their desired quality of life, to have joy, relationships, and celebration in their lives.




?Responsible for the coordination, supervision, and provision of Staff Development Specialists’ training and professional development. The PA ensures on-going training, competency levels and course completion within Danville and region required timeframes.? In addition to complying with direct support employees’ mandatory training requirements, additional responsibilities and training may include, but are not limited to: 


  • Danville Management Core Curriculum

  • Personnel Information/Employee Rules and Regulations

  • Client training, including Client Finances

  • Employee Development

  • Health and Safety

  • Quality Improvement

  • Day Services/Workplace

  • Danville Management Core Curriculum 

  • Certifications to train Prevention & Support (or other State approved behavioral intervention course), Article 9, CPR/1st Aid required

  • Assuring all employees are aware of and complete required training within Danville and State required time frames, and that Danville management receives management training per Danville requirements, including new manager training

  • Routinely monitors Staff Development Specialists’ training to ensure competency and effectiveness

  • As assigned, assuring that program QI reviews are completed within required time frames, and providing feedback and documentation to the?State Director, Program Directors and House Managers.

  • Maintaining and organizing a library of training resources and equipment

  • Developing and reviewing a system for monitoring training certificates, and providing recertification notifications to staff needing training (or their manager)

  • Attending Program Director and Safety Committee meetings to discuss and resolve training and QI concerns and issues

  • Develop in-depth knowledge and expertise for Danville’s chosen training software?and adapt to new or changing employee databases 

  • Document all training sessions including data entry and written reviews

  • Completing review of Staff Development Specialist’s timesheets in Danville’s payroll system, and submitting them on time with appropriate electronic approval

  • Approving Staff Development Specialists’ absences and monitoring/approving their timecards 


Quality Improvement responsibilities include, but are not limited to:


  • Monitoring policies and procedures from the applicable state divisions, review region compliance documentation and certification processes, and provide Plans of Correction for the certification/licensing process.

  • Review and oversee implementation of Danville’s training curriculum to ensure highest standards and compliance with Danville and state regulations.

  • Maintain positive relationship with clients, employees, state agencies, families, guardians, and other interested parties.

  • Act as resource to management in all employee related issues including, but not limited to, problem resolution procedures, corrective action processes, terminations, worker’s compensation, unemployment, and investigations of possible abuse/neglect/exploitation.

  • Maintain regular contact with the State Director regarding the state of the region, and quickly and actively address specific concerns.

  • As required or requested, ensure availability to program management and administrative employees outside of normal business hours to respond to issues or critical incidents.

  • Manage employees’ performance, including rewarding employees’ positive behaviors and performance, coaching employees who have performance or conduct concerns, addressing performance or behavior concerns as they occur, and implementing corrective action if required.

  • Conduct regular management meetings to discuss policies, procedures, region issues.

  • Maintain regular contact with Program Directors regarding program concerns and issues.

  • Attend, as needed for administrative support, clients’ annual meetings.

  • Visit program locations regularly.

  • Advise the State Director of potential risk management issues, including but not limited to, vehicle accidents, workers compensation, FMLA, additional leaves of absences, harassment and/or discrimination allegations, and other potential liability issues as appropriate.

  • Assisting House Managers with on-site training for Direct Support Professionals and providing or arranging specialized training for client supports as needed.

  • Monitoring programs for compliance with the QI processes, and providing technical assistance as needed or requested.

  • Review and completion of Incident Reports and submission to the Division of Developmental Disabilities (DDD) or contracted entity.

  • Conduct fact-finding investigations and submit corrective action plan to DDD 

  • Assist with the review and completion of Behavioral Treatment Plans and submission to DDD or contracted entity.

  • Develop and review system for monitoring that medical administration records, blood glucose reports and others, are complete and implemented, which may include providing additional employee training.

  • Monitoring programs and activities to ensure accessibility, safety, and reporting safety hazards as required. 

  • Assuring program environments are conducive to improving clients’ quality of life and increasing, exercising and increasing their independence.

  • Assuring employees are trained and adhere to HIPAA regulations regarding client PHI.

  • Communicating safety and OSHA concerns to the Safety Committee.




May be required, as needed or requested, to assist the programs during crisis situations, including, but not limited to, working as a direct support or management employee.


May include travel by auto or flying to other regions or off-site trainings as authorized by the State Director 



Behavior should be professional and respectful at all times and consistent with Danville’s vision, mission, values, philosophy, policies, and procedures. Expectations include, but are not limited to: 

  • Treating clients and others with dignity and respect. 

  • Providing clients opportunities to build relationships with family and friends and have joy and celebration in their lives.   

  • Engaging in honest and respectful communication, cooperative work effort, contributing to a harmonious working environment, and maintaining positive relationships with co-workers, management, clients, and outside agencies. 

  • Complying with company policies and procedures including, but not limited to, Performance Policy, Danville Conduct with Clients Policy, Clients’ Rights, Workplace Health and Safety, Mistreatment (Abuse/Neglect/Exploitation), Dress/Safety, Equal Employment Opportunity, Unlawful Harassment, Absenteeism/Tardiness, Drug and Alcohol Testing, and Deficit Reduction Act. 

  • Provide a high-level of professionalism and focus on position-oriented responsibilities 



Education and Experience


  • Bachelor’s Degree in human services or related field?(or) a minimum of 5 years working in human services, preferably with adults or children with disabilities  

  • 2 years of training experience preferred.


Additional Requirements


  • Required to pass the AZ Central Registry background check, upon hire.

  • Must?be 23 years of age, have a valid driver’s license, proof of insurance, and insurable driving record that meets Danville’s current driving requirements

  • E-Verify verification must be completed

  • AZ Level 1 Fingerprint Clearance, initially and ongoing as required.


Knowledge Skills and Abilities


  • Fluency in oral and written English

  • Good training skills and knowledge of learning theory

  • High level of competence using computers, multiple programs and databases


Special Skills/Training/Certifications


  • Current TB Test and First aid/CPR. Possession of, or ability to obtain within 6 months, certifications to teach First Aid/CPR, Article 9, Prevention and Support (or other State approved course) 


Physical Demands and Working Conditions


  1. Physical Requirements – Requires repetitive manual and finger dexterity and eye- hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 50 pounds using appropriate body mechanics. Must be able to remain awake and alert for the duration of each shift, bend, stoop, push, pull, reach, sit, and walk for periods of time. Must be able to utilize proper body mechanics while assisting with the transfer of individuals weighing up to 250 pounds utilizing manual or mechanical lifting devices.


  1. Visual, hearing, and communication requirements – Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally and in writing with all staff, other professionals, and clients. Must be able to give and receive verbal and written instructions in English.


  1. Work location – Primarily office settings with some of the time spent in home-like settings with varying degrees of background noise. The possibility of exposure to blood borne pathogens exists if universal precautions are not followed. May require working under stressful conditions at times and handling emergencies. There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations. This position will interact with clients who are intellectually and developmentally disabled and may be frail or confused and have the potential for verbal or physical aggression.



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